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2 YEAR WARRANTY
Call Sign warrants its watches to be free of defects in material and workmanship and to meet the timekeeping accuracy specification in the instructions for a period of two (2) years from the date of original retail purchase.
This warranty does not cover:
- Damage resulting from normal wear and tear, misuses or accidental impact (including but not limited to scratching or wearing of PVD coatings, scratches, chipping of crystal)
- Unauthorized repair, opening watch case back, adjustment to movement or any other modification work done outside our authorized service centers
- Damage done to bracelets, straps or accessories
- Water infiltration or damage in watch due to failure to secure screw-down crown or exposure of watch to depths exceeding rated water-resistance
Power cells must be replaced when power is lost. Water resistant models must be tested and resealed whenever battery is replaced.
For a service request, please email us at service@mycallsign.com and someone from our customer support team will get back to you!
RETURN POLICY
You may return any unengraved watch within 30 days of receiving it for a full refund to your original payment method. Watches must be unworn and returned in their original condition and packaging, with proof of purchase. Exchanges are available within the same 30 days for an item of equal or lesser value. Engraved and personalized watches are made for one person and cannot be returned or exchanged. To start a return or exchange, email service@mycallsign.com. We will reply with return instructions. Returns sent without first contacting us cannot be accepted. Once your return arrives and is inspected, we will let you know, and approved refunds are issued within 10 business days. If your watch arrives damaged or defective, contact us right away and we will make it right. Every Call Sign watch is also covered by our 2 year warranty.
